Contact us
Questions about a plant or arrangement, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
One thing we will not do: tell you a plant is indistinguishable from a real one. We will tell you its exact size, what it is made of, and whether it suits the spot you have in mind.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company namePlastic Plant Company USA, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Registered addressSuite 42, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $100 ship free with tracked delivery (a flat $25.00 applies below that). See Refunds & Returns and Shipping for the full details, and Wholesale for bulk and trade.
Frequently asked questions
Will it actually look real?
At the distance people stand in a room, yes. Close up you will know, and we would rather say that than have you open the box disappointed.
Do I have to do anything to it?
No. No watering, no light, no feeding and no repotting. Wipe the dust off every few weeks and that is the entire job.
Can I put one outside?
Yes. Everything we sell is UV-resistant and waterproof, so it is suitable for outdoor use.
Will the color fade in the sun?
The range is UV-resistant, which is what slows that down. We do not put a number of years on it, because we have not tested one.
Does it collect dust?
Yes, like every other surface in your house. A damp cloth over the leaves sorts it out.
How much is delivery?
Tracked delivery across the United States is $25.00, and it is free once your order reaches $100.
How long does delivery take?
Five to seven days, plus a day or two for us to pack and dispatch. It varies by location.
Can I return it if I change my mind?
Yes, at your own cost using a tracked service. If it arrives faulty or is not as described, we cover the postage.